General terms and conditions
GENERAL TERMS AND CONDITIONS
OF THE DOBROSTEEL.SK ONLINE STORE
I. IDENTIFICATION OF THE TRADER
1.1. These General Terms and Conditions (hereinafter also referred to as the “GTC”) govern the legal relationships between:
Business name: DOBROSTEEL s. r. o.
Registered office: Bukovská cesta 816, Brezová pod Bradlom 906 13, Slovak Republic
Registered in the Commercial Register of the District Court Trenčín, Section Sro, Insert No. 30536/R
Company ID (IČO): 47758619
Tax ID (DIČ): 2024091509
VAT ID: SK2024091509
The Seller is a VAT payer (hereinafter also referred to as the “Seller” or the “Trader”) and any person who is a Buyer of products offered by the Seller on the Seller’s Website and who acts in the capacity of a consumer within the meaning of these General Terms and Conditions and the applicable laws defining a consumer under the legislation of the Slovak Republic, in particular Act No. 108/2024 Coll. on Consumer Protection and on Amendments and Supplements to Certain Acts, as amended, and Act No. 40/1964 Coll., the Civil Code, as amended.
1.2. The Seller’s e-mail and telephone contact details are:
E-mail: dobrocanova@dobrosteel.sk
Tel.: 0908892058
1.3. The address for sending complaints, withdrawals from contracts, requests for redress or other submissions is:
DOBROSTEEL s. r. o., Bukovská cesta 816, 906 13 Brezová pod Bradlom, Slovakia
II. DEFINITIONS
2.1. For the purposes of these General Terms and Conditions, the Trader, in accordance with Act No. 108/2024 Coll., as amended, uses and defines the following terms:
2.2. A distance contract means a contract concluded between a trader and a consumer exclusively through one or more means of distance communication without the simultaneous physical presence of the trader and the consumer, in particular by using an online interface, e-mail, telephone, fax, addressed letter or catalogue.
2.3. A Trader (hereinafter also referred to as the “Seller”) means a person who, in connection with a consumer contract, an obligation arising therefrom or a commercial practice, acts within the scope of their business activity or profession, including through another person acting in their name or on their behalf.
2.4. A Consumer means a natural person who, in connection with a consumer contract, an obligation arising therefrom or a commercial practice, does not act within the scope of their business activity or profession.
2.5. A Consumer Contract means any contract, irrespective of its legal form, concluded between a trader and a consumer.
2.6. The term Online Store is identical in meaning to the terms Electronic Store and Website.
2.7. A Buyer means any person (a natural person or legal entity) who has submitted an order, in particular through the Seller’s Website or by other means of distance communication.
2.8. A Durable Medium means any medium enabling the consumer or trader to store information addressed personally to the consumer or trader for a period adequate for the purposes of the information and allowing the unchanged reproduction and future use of such information, in particular paper documents, e-mail, USB drives, CDs, DVDs, memory cards and computer hard drives.
2.9. A Product means, in particular, goods, a service or digital content.
2.10. A Service means, in particular, any activity or performance offered or provided to a consumer.
2.11. Goods means any tangible movable item.
III. BASIC PROVISIONS
3.1. These General Terms and Conditions govern legal relationships between Buyers who are consumers and the Trader.
3.2. Contractual relationships, as well as other legal relationships that may arise from a contractual relationship, with Buyers who do not act in the capacity of consumers are governed by Act No. 513/1991 Coll., the Commercial Code, as amended.
IV. PRODUCT ORDER – CONCLUSION OF THE PURCHASE CONTRACT
4.1. The Buyer’s proposal to conclude a purchase contract is the submission of an order for Products by the Buyer, made in particular through the Trader’s Website or by other means of distance communication.
4.2. A purchase contract between the Buyer and the Trader is concluded at the moment when the Trader delivers confirmation of acceptance of the order created by the Buyer pursuant to Clause 4.1 of these GTC to the Buyer, electronically to the e-mail address selected by the Buyer during the order process.
V. DURATION OF THE PURCHASE CONTRACT
5.1. The purchase contract is concluded for an indefinite period and may terminate, in particular, by withdrawal from the contract in accordance with these GTC and applicable legislation.
VI. PURCHASE PRICE – INFORMATION ON THE PURCHASE PRICE
6.1. The price of Products ordered through the Seller’s Website (hereinafter the “Purchase Price”) is stated separately for each Product and is valid at the time the Buyer places the order.
6.2. The Purchase Price of Products listed on the Seller’s Website is the total price of the Products, including all taxes, and is clearly displayed on the Seller’s Website.
VII. DELIVERY OF PRODUCTS
7.1. The Seller is obliged to fulfil the order and deliver the Products to the Buyer no later than 30 days from the conclusion of the purchase contract pursuant to Clause 4.2 et seq. of these GTC and from payment of the total order price to the Seller. Where both conditions have been fulfilled (i.e. the purchase contract has been concluded and the total order price has been paid to the Seller), the Seller is obliged to deliver the Products no later than 30 days from the fulfilment of both conditions.
The usual period within which the Seller dispatches Products is 7 days from payment of the total order price to the Seller.
7.2. The Seller recommends that Buyers check the integrity and completeness of the order upon receipt and immediately notify the Trader of any defects.
VIII. TRANSFER OF OWNERSHIP
8.1. Ownership of the Products and the risk of accidental destruction, accidental deterioration and loss of the item pass to the Buyer upon delivery.
IX. PAYMENT METHODS
9.1. Products on the Seller’s Website may be paid for by the following methods:
9.1.1. Online payment via the TatraPay payment gateway.
9.1.2. Payment by deposit into, or bank transfer to, the Seller’s account.
X. SHIPPING – METHODS OF DELIVERY OF PRODUCTS AND DELIVERY COSTS
10.1. The Purchase Price of Products does not include delivery costs or other costs related to the delivery of Products.
10.2. Methods of delivery and delivery prices for ordered Products:
10.2.1. Delivery Methods:
10.2.1.1. Courier service
10.2.1.2. Personal collection
10.2.2. Delivery Prices:
10.2.2.1. The Seller informs the Buyer of the delivery prices available for selection on the Seller’s Website during the purchasing process, before the conclusion of the Purchase Contract, in the delivery selection section. The delivery price depends on the delivery address, the total weight and dimensions of the Products selected by the Buyer in the order and is calculated automatically.
XI. WITHDRAWAL BY THE BUYER FROM THE PURCHASE CONTRACT WITHOUT GIVING REASONS
11.1. The Consumer has the right to withdraw from a distance contract and from an off-premises contract without giving any reason within the period specified in Article XII, Clauses 12.1 to 12.3 of these GTC, except in the case of a contract whose subject matter is:
11.2. The provision of a service where the service has been fully provided and the provision of the service began before the expiry of the withdrawal period with the Consumer’s express consent, and the Consumer declared that they had been duly informed that, by giving such consent, they lose their right to withdraw from the contract once the service has been fully provided, where the Consumer is obliged under the contract to pay a price;
11.3. The supply or provision of a Product whose price depends on fluctuations in the financial market which the Trader cannot influence and which may occur during the withdrawal period;
11.4. The supply of Goods made to the Consumer’s specifications or clearly personalised Goods;
11.5. The supply of Goods liable to deteriorate or expire rapidly;
11.6. The supply of sealed Goods which are not suitable for return for reasons of health protection or hygiene and which were unsealed after delivery;
11.7. The supply of Goods which, after delivery, by their nature, are inseparably mixed with other Goods;
11.8. The supply of alcoholic beverages whose price was agreed at the time of conclusion of the contract, the delivery of which can take place no earlier than 30 days later and whose price depends on market fluctuations beyond the Trader’s control;
11.9. Urgent repairs or maintenance carried out during a visit to the Consumer where the Consumer expressly requested the Trader’s visit; this does not apply to contracts for services other than repair or maintenance or to contracts for Goods other than spare parts necessary for carrying out the repair or maintenance, where such contracts were concluded during the Trader’s visit and the Consumer had not ordered those Goods or services in advance;
11.10. The supply of sound recordings, visual recordings, audiovisual recordings or software in sealed packaging which was unsealed after delivery;
11.11. The supply of periodical publications, except under a subscription contract;
11.12. Goods purchased at a public auction;
11.13. The provision of accommodation services for purposes other than residential purposes, transport of Goods, car rental, catering services or services related to leisure activities where the Trader is required under the contract to provide such services at a specific date or within a specific period;
11.14. The supply of digital content not supplied on a tangible medium, where the supply of digital content has begun and the Consumer gave express consent to begin the supply before the expiry of the withdrawal period, declared that they had been duly informed that by giving such consent they lose their right to withdraw from the contract upon commencement of the supply of digital content, and the Trader provided the Consumer with confirmation pursuant to Section 17(12)(b) or Section 17(13)(b) of Act No. 108/2024 Coll. on Consumer Protection and on Amendments and Supplements to Certain Acts, as amended, where the Consumer is obliged under the contract to pay a price.
XII. EXERCISE OF THE RIGHT TO WITHDRAW FROM A DISTANCE CONTRACT AND AN OFF-PREMISES CONTRACT
12.1. The Consumer may withdraw from a distance contract or an off-premises contract within:
a) 14 days from:
1. receipt of the Goods by the Consumer pursuant to Clause 12.4;
2. conclusion of a contract whose subject matter is the provision of a service;
3. conclusion of a contract for the supply of water not supplied in a limited volume or fixed quantity, and a contract for the supply of heat;
4. conclusion of a contract for the supply of digital content not supplied on a tangible medium;
b) 30 days from the occurrence of the event referred to in points 1 to 4 of paragraph (a), where the contract was concluded during or in connection with an unsolicited visit or during or in connection with a sales event.
12.2. Where the Trader provides the Consumer with the specific information concerning the Consumer’s right of withdrawal from a distance contract or an off-premises contract only subsequently, but no later than 12 months after the withdrawal period began pursuant to Clause 12.1, the Consumer may withdraw from the contract within:
a) 14 days from the date on which the Trader subsequently fulfilled the information obligation, where the period under Clause 12.1(a) applies; or
b) 30 days from the date on which the Trader subsequently fulfilled the information obligation, where the period under Clause 12.1(b) applies.
12.3. Where the Trader has not provided the Consumer with the specific information concerning the Consumer’s right of withdrawal from a distance contract or an off-premises contract even pursuant to Clause 12.2, the Consumer may withdraw from the contract within 12 months after the expiry of the period under Clause 12.1.
12.4. Goods are deemed to have been received by the Consumer at the moment when the Consumer or a third party designated by the Consumer, other than the carrier, takes possession of all parts of the ordered Goods, or, where:
a) Goods ordered by the Consumer in one order are delivered separately, at the moment of receipt of the last delivered Goods;
b) Goods consisting of several lots or pieces are delivered, at the moment of receipt of the last lot or piece;
c) Goods are delivered repeatedly over a specified period, at the moment of receipt of the first Goods.
12.5. The Consumer may withdraw from a distance contract or an off-premises contract for the supply of Goods even before the withdrawal period begins.
12.6. The Consumer may exercise the right of withdrawal from a distance contract or an off-premises contract in writing or by a record on another Durable Medium. If the contract was concluded orally, any clearly formulated statement by the Consumer expressing the Consumer’s intention to withdraw from the contract shall be sufficient (hereinafter the “Notice of Withdrawal”). The Consumer may use the model withdrawal form.
12.7. The withdrawal period referred to in Clauses 12.1 to 12.3 is deemed to have been observed if the Consumer sends the Notice of Withdrawal to the Trader no later than on the last day of the period.
12.8. The Consumer may withdraw from the contract only in relation to a specific Product or Products if the Trader has delivered or provided several Products under a distance contract or an off-premises contract.
12.9. The burden of proof regarding the exercise of the right of withdrawal rests with the Consumer.
12.10. The Consumer may also exercise the right of withdrawal online via the Seller’s Online Store Website. If the Consumer uses this option, the Trader shall promptly provide the Consumer, on a Durable Medium by e-mail, with confirmation of receipt of the withdrawal notice, including its content and the date and time it was sent.
XIII. RIGHTS AND OBLIGATIONS OF THE CONSUMER AFTER WITHDRAWAL FROM A DISTANCE CONTRACT AND AN OFF-PREMISES CONTRACT
13.1. Within 14 days from the date of withdrawal from a distance contract or an off-premises contract pursuant to Clause 12.1, the Consumer shall send the Goods back or hand them over to the Trader or to a person designated by the Trader to receive the Goods. This does not apply if the Trader proposes to collect the Goods personally or through a person designated by the Trader. The period is deemed observed if the Consumer sends the Goods to the Trader no later than on the last day of the period.
13.2. Upon withdrawal from a distance contract or an off-premises contract pursuant to Clause 12.1, the Consumer shall bear only the costs of returning the Goods to the Trader or to a person designated by the Trader to receive the Goods. This does not apply if the Trader has agreed to bear such costs or if the Trader has failed to fulfil the information obligation concerning the Consumer’s right of withdrawal from a distance contract or an off-premises contract.
13.3. The Consumer is liable for any diminished value of the Goods resulting from handling the Goods beyond what is necessary to establish the nature, characteristics and functioning of the Goods. This does not apply if the Trader has failed to fulfil the information obligation pursuant to Section 15(1)(f) of Act No. 108/2024 Coll. on Consumer Protection and on Amendments and Supplements to Certain Acts, as amended.
13.4. The Consumer is obliged to pay the Trader the price for the performance actually provided up to the date of delivery of the Notice of Withdrawal if, pursuant to Section 19(1) of Act No. 108/2024 Coll., the Consumer withdraws from a distance contract or an off-premises contract whose subject matter is the provision of a service, the supply of water not supplied in a limited volume or fixed quantity, or the supply of heat, and before the performance began the Consumer gave express consent pursuant to Section 17(10)(c) of the said Act. The price for the performance actually provided shall be calculated proportionately on the basis of the total price agreed in the contract. If the total price agreed in the contract is excessive, the price for the performance actually provided shall be calculated on the basis of the market price of the performance provided.
13.5. As a result of exercising the right of withdrawal from a distance contract or an off-premises contract pursuant to Clause 11.1, the Consumer shall incur no obligations or costs other than those referred to in Clauses 13.1, 13.3 to 13.5 and the obligation to pay additional costs pursuant to Clause 14.3.
XIV. RIGHTS AND OBLIGATIONS OF THE TRADER AFTER THE CONSUMER’S WITHDRAWAL FROM A DISTANCE CONTRACT OR AN OFF-PREMISES CONTRACT
14.1. Within 14 days from receipt of the Notice of Withdrawal, the Trader shall reimburse the Consumer all payments received from the Consumer under or in connection with the distance contract, off-premises contract or ancillary contract, including the costs of transport, delivery, postage and other costs and fees.
14.2. The Trader shall reimburse all payments pursuant to Clause 14.1 to the extent corresponding to the withdrawal where the Consumer has not withdrawn from the entire distance contract or the entire off-premises contract. The Trader may not charge the Consumer additional costs for transport, delivery, postage or other costs and fees.
14.3. The Trader is not obliged to reimburse additional costs if the Consumer expressly chose a method of delivery other than the least expensive standard delivery method offered by the Trader. Additional costs mean the difference between the delivery costs chosen by the Consumer and the costs of the least expensive standard delivery method offered by the Trader.
14.4. In the event of withdrawal from a distance contract or an off-premises contract whose subject matter is the supply of Goods, the Trader is not obliged to reimburse the Consumer pursuant to Clause 14.1 before the Goods have been delivered to the Trader or before the Consumer proves that the Goods have been sent back to the Trader, unless the Trader proposes to collect the Goods personally or through a person designated by the Trader.
14.5. The Trader shall reimburse the Consumer using the same means of payment as the Consumer used for the original transaction. This does not affect the Trader’s right to agree with the Consumer on another method of reimbursement, provided that the Consumer does not incur any fees as a result.
14.6. The Trader shall arrange collection of the Goods at the Trader’s own expense within the period referred to in Clause 14.1 where, under an off-premises contract, the Goods were delivered to the Consumer’s home at the time the contract was concluded and, due to the nature of the Goods, they cannot be returned to the Trader by post.
14.7. Unilateral set-off of claims of the Trader and the Consumer arising as a result of withdrawal from the contract pursuant to Clause 11.1 is prohibited.
14.8. The Trader may not require the Consumer to pay costs for:
a) the provision of a service, the supply of water not supplied in a limited volume or fixed quantity, or the supply of heat during the withdrawal period pursuant to Clauses 12.1 to 12.3, irrespective of the extent of performance provided, if:
- the Trader did not provide the Consumer with information pursuant to Section 15(1)(f) or (h) of Act No. 108/2024 Coll.; or
- the Consumer did not give the Trader express consent to begin the provision of the service or supply of water or heat pursuant to Section 17(10)(c) of the said Act;
b) the full or partial supply of digital content not supplied on a tangible medium, if:
- the Consumer did not give the Trader express consent to begin supplying the digital content pursuant to Section 17(10)(c) of the said Act;
- the Consumer did not declare that they had been duly informed that, by giving the consent referred to above, they lose their right to withdraw from the contract; or
- the Trader did not provide the Consumer with confirmation pursuant to Section 17(12)(b) or Section 17(13)(b) of Act No. 108/2024 Coll.
XV. SUPERVISORY AUTHORITY
15.1. The competent authority supervising compliance with consumer protection legislation is:
Slovak Trade Inspection
Inspectorate based in Trenčín for the Trenčín Region
Hurbanova 59, 911 01 Trenčín
Supervision Department
Tel.: 032/640 01 09
Fax: 032/640 01 08
E-mail: tn@soi.sk
E-mail for submissions: podnety@soi.sk
XVI. ALTERNATIVE DISPUTE RESOLUTION
16.1. If the Consumer is not satisfied with the manner in which the Seller handled their complaint or believes that the Seller has violated their rights, the Buyer has the right to contact the Seller with a request for redress. If the Seller responds negatively to the Consumer’s request under the preceding sentence or fails to respond within 20 working days from the date on which the request was sent by the Consumer, the Consumer has the right to submit a proposal for the initiation of alternative dispute resolution pursuant to Section 12 of Act No. 391/2015 Coll. on Alternative Resolution of Consumer Disputes and on Amendments and Supplements to Certain Acts, as amended.
The competent entity for alternative resolution of consumer disputes with the Seller is the Slovak Trade Inspection, or another competent authorised legal entity registered in the list of alternative dispute resolution entities maintained by the Ministry of Economy of the Slovak Republic.
The Consumer has the right to choose which of the above alternative dispute resolution entities to contact. Alternative dispute resolution may only be used by a Buyer who acts in the capacity of a consumer when concluding and performing the contract. Alternative dispute resolution applies only to disputes between the Consumer and the Seller arising from or related to a consumer contract. Alternative dispute resolution applies only to distance contracts. An ADR entity may refuse a proposal where the quantifiable value of the dispute does not exceed EUR 20. An ADR entity may require the Consumer to pay a fee for initiating alternative dispute resolution of no more than EUR 5 including VAT.
Further information regarding alternative resolution of disputes between the Seller and the Buyer–Consumer arising from or related to the Purchase Contract as a consumer contract is available on the website of the Ministry of Economy of the Slovak Republic and in Act No. 391/2015 Coll. on Alternative Resolution of Consumer Disputes and on Amendments and Supplements to Certain Acts, as amended.
XVII. SUPPLEMENTARY PROVISIONS
17.1. The Seller shall not conclude a purchase contract and shall not carry out the sale, brokerage or delivery of Products to persons (Buyers) who, at the time of conclusion of the purchase contract, have not reached the age of 18, in the case of Products whose sale to persons under 18 years of age is prohibited under the legislation of the Slovak Republic. Accordingly, the Seller shall verify that the Buyer has reached the age of 18 by checking the Buyer’s age using an identity document (identity card or passport), both when concluding the purchase contract and subsequently when handing the order over to the Buyer. The Seller shall carry out such verification through an authorised person responsible for delivering the order to the Buyer. If the Buyer has not reached the age of 18 or fails or refuses to prove their age, the Seller shall not hand over the order to the Buyer and the purchase contract shall terminate or shall not come into existence.
17.2. The Seller shall not conclude a purchase contract and shall not carry out the sale, brokerage or delivery of Products whose distance sale is prohibited under the legislation of the Slovak Republic.
17.3. If the Trader delivers Products to a country that is a Member State of the European Union and whose consumer protection legislation provides consumers with greater protection, the legislation of that country shall apply to the specific case.
XVIII. INFORMATION ON ACCEPTED CODES OF CONDUCT
18.1. The Trader informs Consumers that there are no special applicable codes of conduct to which the Seller has committed to adhere. A code of conduct means an agreement or set of rules defining the Seller’s conduct, where the Seller has undertaken to comply with such code in relation to one or more specific commercial practices or business sectors, where such rules are not laid down by law, another legal regulation or a measure of a public authority, and includes information on how the Consumer may become acquainted with such codes or obtain their wording.
XIX. PRODUCT REVIEWS BY CONSUMERS
19.1. The Trader does not verify or restrict Product reviews only to persons who have purchased the Product from the Trader.
XX. FINAL PROVISIONS
20.1. The Seller reserves the right to amend these General Terms and Conditions. The obligation to notify amendments to the General Terms and Conditions in writing is fulfilled by publishing them on the Seller’s Website. In the event of amendments to the General Terms and Conditions, the relationship between the Buyer and the Seller shall be governed by the General Terms and Conditions valid and effective at the time the Purchase Contract was concluded, until the termination of that contract.
20.2. These General Terms and Conditions form an integral part of the Complaints Procedure and the Personal Data Protection Policy and Information of this Website. The Complaints Procedure and the Personal Data Protection Policy and Information are published on the Seller’s Website domain.
20.3. These General Terms and Conditions become valid and effective upon their publication on the Seller’s Website on 17 August 2026.
This online store is certified by: https://www.pravoeshopov.sk
